Terms and Conditions for Gardeners Perivale
These Terms and Conditions apply to all bookings, quotations, and service arrangements made with Gardeners Perivale for domestic and commercial gardening work. By confirming a booking, the customer agrees to be bound by these terms in full. They are intended to set clear expectations about the scope of work, payment arrangements, cancellations, liability, waste handling, and the legal framework that governs the services provided. In these terms, references to we, us, and our mean the service provider, while references to you and your mean the customer receiving gardening services.
These terms are designed to support a straightforward and professional working relationship. They apply whether the service requested is routine maintenance, hedge work, lawn care, planting, clearance, pruning, or a one-off visit. Any variation to these terms must be agreed in writing before the service begins. If any part of these terms is found to be unenforceable, the remaining provisions will continue to apply in full force.
By requesting services from Perivale gardeners, you confirm that you are authorised to arrange work at the property or site concerned. If you are acting on behalf of a landlord, managing agent, business, or other third party, you warrant that you have authority to accept these terms. The customer is responsible for ensuring that the area where work is to be performed can be safely accessed and that any known hazards, restrictions, or special requirements are disclosed in advance.
Booking Process
All bookings are subject to availability and acceptance by us. A booking request may be made by telephone, email, online form, or other agreed communication method. When a request is received, we may ask for information necessary to assess the job, including the type of work required, site access, photographs, dimensions, and any relevant time constraints. Quotations or estimates are based on the information provided at the time and may be revised if the actual conditions differ from those described.
A booking is not confirmed until we have issued confirmation and, where applicable, received any deposit or advance payment required. Confirmation may include the date, approximate time window, scope of work, expected duration, and any assumptions on which the price is based. For recurring services, the first visit and any regular schedule will be treated as separate booking arrangements unless expressly stated otherwise. We reserve the right to decline or cancel a booking where access is unsafe, the work requested falls outside our service scope, or the customer has previously failed to comply with these terms.
Customers must ensure that the property is ready for the agreed visit. This includes providing access to gates, driveways, side paths, water supply, electricity, or other facilities if needed for the service. If keys, codes, or entry instructions are required, these must be provided accurately and in good time. We are entitled to postpone or reschedule the work if access is prevented, the site is not safe, or essential information has not been supplied. Any additional costs arising from failed access or avoidable delay may be charged to the customer.
Payments and Pricing
Unless agreed otherwise in writing, all prices are quoted in pounds sterling and are exclusive of any taxes or charges that may lawfully apply. Estimates are given in good faith but may change if the actual work differs from the initial description. Common reasons for price variation include hidden waste, overgrown areas, difficult access, emergency requirements, extra labour, or the need for specialist equipment. We will make reasonable efforts to notify you before carrying out chargeable additional work where time and circumstances permit.
Payment terms will be specified in the quotation or booking confirmation. In many cases, payment is due on completion of the work, but we may require a deposit, advance payment, or staged payments for larger or repeated jobs. Accepted payment methods may include bank transfer, card payment, cash, or other agreed methods. Invoices must be paid by the due date stated on the invoice or confirmation. Failure to pay on time may result in suspension of further services, recovery action, and the addition of any reasonable costs incurred in pursuing overdue amounts.
The customer is responsible for ensuring that payment is made in full and without deduction unless a deduction is required by law. If any part of an invoice is disputed, the undisputed balance must still be paid by the due date. Any agreed discounts, promotions, or package pricing are valid only for the period and conditions stated at the time of offer. We may amend our prices from time to time, but changes will not affect bookings already confirmed unless the customer agrees to the variation.
Cancellations, Rescheduling, and Missed Appointments
Either party may request to cancel or reschedule a confirmed booking. Because gardening work is arranged around labour, equipment, and scheduling commitments, we ask that cancellations are made as early as possible. Unless a different cancellation policy is set out in the booking confirmation, any cancellation made less than 24 hours before the agreed appointment may incur a reasonable charge to cover reserved time, travel preparation, or other direct costs already incurred. For larger projects or seasonal work, a longer notice period may apply where stated in writing.
If you wish to reschedule, we will try to accommodate a new date subject to availability. However, a change of date does not waive any costs already incurred or any deposit already taken. Where we are unable to attend due to severe weather, equipment failure, illness, safety concerns, or other circumstances beyond our reasonable control, we may cancel or postpone the visit without liability for resulting delay. In such cases, we will use reasonable efforts to rearrange the service for the next suitable date.
If we arrive at the agreed time and are unable to complete the work because of access problems, unsafe conditions, incorrect information, or the customer’s absence where attendance is required, the visit may be treated as a missed appointment and charged accordingly. Repeated late cancellations or no-shows may lead to refusal of future bookings. Nothing in this section affects your statutory rights where they apply.
Service Standards, Access, and Customer Responsibilities
We will use reasonable skill and care when providing gardening services. The exact result of the work may depend on plant condition, soil quality, seasonal factors, weather, prior maintenance, and other conditions outside our control. While we aim to deliver a neat, safe, and professional finish, gardening work is inherently variable and some outcomes cannot be guaranteed, particularly in relation to plant survival, regrowth, pest activity, or the long-term effect of pruning and treatment.
The customer must disclose any known risks, including underground services, fragile structures, hazardous materials, protected plants, nesting birds, aggressive animals, hidden irrigation systems, or contaminated areas. You must also inform us of any legal restrictions that affect the site, such as conservation or tenancy requirements, where relevant. If we identify a matter that makes the work unsafe or unlawful, we may pause or stop the service until the issue is resolved. Any time spent dealing with such issues may be chargeable.
Where the customer requests that work be left in a particular state, such as composting clippings on site, avoiding specific plants, or preserving certain features, those instructions must be given clearly in advance. We will take reasonable care to follow lawful and practical instructions, but we may refuse any request that would create risk, breach waste rules, or compromise safety. The customer remains responsible for checking the final condition of the site promptly after completion and notifying us of any genuine concerns as soon as reasonably possible.
Liability and Limitations
We accept responsibility only for loss or damage caused by our negligence, breach of contract, or failure to exercise reasonable care and skill. We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Subject to those legal limits, we are not liable for indirect or consequential loss, loss of profit, loss of business opportunity, or any loss that was not reasonably foreseeable at the time the contract was formed.
Any claim for damage to property must be reported within a reasonable time after the service is completed, and in any event as soon as the damage is discovered. You must take reasonable steps to reduce any loss or further damage. We will not be responsible for pre-existing defects, unstable surfaces, weak fences, hidden infrastructure, or damage that arises because the customer failed to provide accurate information or to secure vulnerable items before the work began. In all cases, our total liability for any one event will not exceed the amount paid or payable for the particular service giving rise to the claim, except where the law requires otherwise.
We are not liable for the natural consequences of gardening work, including seasonal dieback, delayed regrowth, unavoidable plant stress, or changes caused by weather after the service has ended. Where products, tools, or techniques are used in accordance with accepted practice, we cannot guarantee specific horticultural results. The customer accepts that some work involves inherent risk, particularly when dealing with mature trees, overgrown areas, or previously neglected borders. If specialist arboricultural, electrical, or structural work is required, we may advise that a qualified third party be instructed.
Waste Removal and Environmental Compliance
Where we remove green waste or other materials from the site, such removal will be carried out in accordance with applicable UK waste regulations. Waste produced during gardening work may include grass cuttings, branches, leaves, soil, roots, soil-contaminated packaging, and other organic materials. Unless otherwise agreed, the handling, transport, and lawful disposal of waste are included only if stated in the quotation or booking confirmation. If waste volumes are greater than expected, or if the waste requires special disposal, additional charges may apply.
The customer must not ask us to dispose of materials illegally or to mix controlled or hazardous waste with ordinary garden waste. If we discover asbestos, chemicals, oils, paint, sharp objects, or other regulated materials, we may stop work and advise on the appropriate next steps. Any costs incurred in isolating, moving, or arranging lawful disposal of unexpected waste may be charged to the customer where permitted by law. We reserve the right to refuse removal of materials that are unsafe, restricted, or outside our authorised waste handling arrangements.
Where waste is left on site for composting, mulch, or later collection, the customer accepts responsibility for its safe storage and lawful management after our departure unless we have agreed otherwise in writing. We will not knowingly breach environmental obligations and will make reasonable efforts to reduce, reuse, or recycle waste where practical. The customer agrees to cooperate with any reasonable request necessary to comply with waste transfer, site segregation, or disposal requirements.
Complaints, Force Majeure, and General Provisions
Any complaint should be raised promptly and with sufficient detail to allow us to investigate it properly. We may ask for photographs, a description of the issue, and relevant timing information. We will review concerns in good faith and, where appropriate, may offer to revisit the site, correct an error, or discuss another reasonable resolution. This does not affect any legal rights that cannot be excluded by contract.
We are not liable for delay or failure to perform our obligations where this is caused by events beyond our reasonable control. Such events may include extreme weather, flood, fire, accident, road closure, labour shortages, equipment breakdown, public authority action, or interruption to utilities. If such an event continues for a prolonged period, either party may cancel the affected booking on written notice, and any sums due for work already performed will remain payable.
We may update these Terms and Conditions from time to time to reflect changes in our working practices, legal obligations, or service structure. The version in force at the time of your confirmed booking will normally apply to that booking unless a change in law requires immediate application. No failure or delay by us in enforcing any right under these terms shall operate as a waiver of that right.
Governing Law
These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where another jurisdiction is required by law. If any dispute cannot be resolved amicably, the parties should first seek to resolve the matter through reasonable written communication before starting formal proceedings.
By confirming a booking with Gardeners Perivale, you acknowledge that you have read, understood, and agreed to these terms. They are intended to provide a fair and lawful basis for the provision of gardening services while protecting both the customer and the service provider. For the avoidance of doubt, these terms apply in conjunction with any mandatory rights you may have under consumer law, and nothing in them is intended to remove or reduce such rights.